Privacy Policy
Effective Date: June 14, 2026 · Last Updated: June 14, 2026 · McNeil Custom Stone
About This Policy
McNeil Custom Stone (“Company,” “we,” “us,” or “our”) operates the website located at www.mcneilcustomstone.com (the “Site”). We are a family-owned, veteran-operated stone countertop fabrication and installation company based in Waddell, Arizona.
This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our Site or submit an estimate request or inquiry. By using the Site, you agree to the practices described in this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.
Information We Collect
Information You Provide Directly
When you fill out our free estimate request form or contact us through the Site, we may collect:
- Your full name
- Email address
- Phone number
- Physical address or project location
- Project type (residential or commercial)
- Project details, measurements, or specifications you choose to share
- Selected materials or color preferences
- Any other information you voluntarily include in your message
Information Collected Automatically
When you visit our Site, certain information is collected automatically through standard web technologies, including:
- IP address and approximate geographic location (city/state level)
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring URL (the page you came from before visiting our Site)
- Date and time of your visit
- Device type (desktop, mobile, tablet)
How We Collect Information
We collect information through the following means:
- Estimate & Contact Forms: When you request a free estimate or submit a contact inquiry on our Site.
- Cookies & Similar Technologies: Small data files stored on your device that help us understand how visitors use our Site. See Section 6 for more details.
- Google reCAPTCHA: Our Site uses Google reCAPTCHA to protect against spam and automated abuse. See Section 7 for details.
- Server Logs: Our web hosting provider automatically records standard access log information when you visit the Site.
- Analytics Tools: We may use tools such as Google Analytics to understand visitor behavior and improve our Site.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to estimate requests: To contact you within our stated 2-business-day response time with pricing, availability, and project details.
- To provide our services: To schedule consultations, fabrication, installation, repair, and maintenance services.
- To communicate with you: To answer questions, follow up on projects, and send project-related updates.
- To improve our Site: To analyze how visitors use our website and identify areas for improvement.
- To prevent fraud & abuse: To detect and prevent spam, unauthorized access, and fraudulent activity.
- To comply with legal obligations: To meet applicable laws, regulations, and legal processes.
We will not use your personal information for any purpose not described in this Privacy Policy without your consent.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences over time.
Types of Cookies We Use
- Essential Cookies: Necessary for the basic functionality of our Site (e.g., form submissions, security).
- Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
- Third-Party Cookies: Set by services like Google reCAPTCHA and analytics providers.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies or to indicate when a cookie is being set. Please note that disabling cookies may affect the functionality of our Site, particularly form submissions. For more information, visit www.allaboutcookies.org.
Google reCAPTCHA
Our Site uses Google reCAPTCHA to protect our forms from spam and automated abuse. The use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
By using our Site, reCAPTCHA may collect hardware and software information, such as device and application data, and send it to Google for analysis. This information is used to provide, maintain, and improve reCAPTCHA and for general security purposes. It will not be used for personalized advertising by Google.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Estimate inquiries & project correspondence: Retained for up to 3 years to support warranty coverage and follow-up service needs.
- Customer project records: Retained for up to 7 years for business and legal compliance purposes.
- Website analytics data:Retained in accordance with the applicable third-party provider's retention policy (typically 26 months for Google Analytics).
When your information is no longer needed, we will securely delete or anonymize it.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data transmitted through our Site, secure access-controlled storage of customer records, and limiting access to personal information to employees and contractors who need it to perform their duties.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of Communications: You may opt out of any marketing or promotional communications by contacting us directly.
To exercise any of these rights, please contact us using the information in Section 14. We will respond within 30 days.
Children's Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Our services are intended for adult homeowners, property managers, and commercial clients.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately and we will take steps to delete such information.
Third-Party Links
Our Site may contain links to third-party websites such as material supplier websites or partner businesses. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Business Name: McNeil Custom Stone
- Phone: (602) 525-5989
- Address: 7514 N 177th Ave, Waddell, AZ 85355
- Website: www.mcneilcustomstone.com
- Estimate Requests: www.mcneilcustomstone.com/get-estimate